PRIVACY POLICY

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties'.

www.zotrav.com  will not pass any debit/credit card details to third parties?

www.zotrav.com  takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.zotrav.com  (website) cannot guarantee the security of any information that is disclosed online

www.zotrav.com  is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Who We Are

At ZOTrav, we offer a comprehensive range of accommodation and travel booking services (collectively referred to as "Services") across our websites, channels, and platforms. In this Privacy Notice, all these offerings, together with our applications and websites, are collectively referred to as "Services."

For the purposes of the General Data Protection Regulation 2016/679 ("GDPR"), and to the extent that we process personal information of our B2B Partners, we act as an independent "data controller." The personal information we collect and process is essential to managing our business relationships with our B2B Partners (including Agents and Suppliers), and to enabling us to provide our Services effectively. This includes:

●       Offering tour package booking services.

●       Facilitating payments for these services.

●       Ensuring compliance with our policies, procedures, and legal obligations.

We are dedicated to safeguarding the privacy of the personal information we collect and maintain robust measures to protect this information. In cases where local data protection laws impose stricter practices than those outlined in this Privacy Notice, we will adapt our information handling practices to comply with local regulations.

How We Use Personal Information

We collect personal information to effectively manage our business relationships and continue providing our Services. This information is crucial for the efficient operation of our Services and enables us to fulfill our obligations to our B2B Partners. Below are the specific purposes for which we use the personal information we collect, along with the legal basis for processing this information:

To Provide the Services

We use the personal information we collect to deliver our Services. In the course of our business operations, we may collaborate with service providers who may have access to your personal data and process it on our behalf. These service providers may operate in various sectors, including accommodation, logistics and transport, and IT services.

To Process and Facilitate Transactions and Payments

Although we do not store credit card details, we use the personal information we collect to process transactions and payments, such as those related to accommodation and travel services.

To Communicate with Our B2B Partners About the Services

We use contact information collected from our B2B Partners to send transactional communications via email and within the Services. This includes booking confirmations, payment reminders, responses to inquiries, customer support, and notifications (based on our contractual obligations or legitimate interest in providing customer service to our B2B Partners). We also communicate during the onboarding process to help our B2B Partners optimize their use of our Services.

To Provide and Improve Customer Support and Respond to Requests

We use B2B Partner contact information to resolve issues, respond to requests for assistance, and ensure quality assurance and security, based on our legitimate interest in enhancing customer support.

To Comply with Legal Obligations, Policies, and Procedures

We will not disclose any personal information unless required by authority, law, court order, or regulatory body, including obligations related to banking and tax reporting.

How We Store and Secure Personal Information

We employ reasonable technical and organizational measures to secure the personal information we hold. The information we collect is hosted by reputable data hosting service providers. We take steps to ensure that personal information stored with these providers is adequately protected, including through contractual provisions and appropriate oversight.

While we strive to protect the information you provide online, we cannot guarantee its security. In the event of a serious security incident involving your personal information, we will notify you and report the incident to the relevant authorities as required by applicable law.

How Long We Keep Your Personal Information

Information collected from our B2B Partners is retained for the duration of our contractual relationship and for a reasonable period thereafter. This information is retained as necessary to:

●       Maintain business records (for analysis, security, tax, and/or audit purposes).

●       Handle any complaints or disputes regarding the Services.

●       Comply with legal obligations and protect or defend our legal rights.

●       Enforce contractual obligations and agreements.

●       Support business operations and continue developing and improving our Services.

When information is retained for service improvement and development, we take steps to remove identifiable details, using the information solely to gain insights into the collective use of our Services rather than to analyze individual characteristics.

Once personal information is no longer needed for the purpose it was collected, we will take reasonable steps to securely destroy or de-identify it, unless we are legally required to retain it. If destruction or de-identification is not possible (for example, because the information is stored in backup archives), we will securely store the information and isolate it from further use until secure deletion is possible.

Changes to Our Privacy Policy

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email. We encourage you to review this Notice periodically to stay informed about our information practices and how you can protect your privacy. If you disagree with any changes to this Notice, you will need to stop using the Services. If we make any changes to how you can exercise your individual rights, we will notify you.

Contact Us

If you have any questions about this Privacy Notice or our privacy practices, if you need to access this Notice in a different format, or if you would like to exercise your individual rights, please contact us via email or phone at:
Email: support@zotrav.com
Phone: +91-9821116286