RESERVATION AND CONFIRMATION

?THE GLOBAL REP L.L.C-FZ? maintains the www.zotrav.com website ("Site").

All inquiries, hotel reservations, and Tour Services must be conducted through ZOTrav (a brand of THE GLOBAL REP LLC FZ). To manage your reservation efficiently, please provide the necessary details, including:

●       Exact arrival and departure dates, along with flight information.

●       The preferred hotel, number and type of rooms, and meal plans.

●       Any guide requirements.

●       Full names of clients, including gender (Mr./Mrs./Miss, etc.).

●       Nationalities of the travelers. All reservation requests will be confirmed via email and also through the ZOTrav portal.

OUR RESPONSE TIME

We aim to respond to all booking requests within 24 hours via email. If you do not receive a response from us within this timeframe, please resend your request, as it may have been lost in transmission. Note that proof of sending does not constitute proof of receipt.

OUR CONTACT

For 24/7 emergency support, contact us at:
Phone: +91-9821116286, +971585539443
Email: support@zotrav.com
Website: www.zotrav.com

PAYMENTS THROUGH TELR

We would be making use of the ?Telr? Payment Gateway on the ZOTrav portal. Visa or MasterCard debit and credit cards in AED will be accepted for payment.

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency

PAYMENTS

Full payment must be completed and received prior to confirmation. Failure to meet this requirement may result in the cancellation of your reservation without prior notice. When making telegraphic transfers, please inform us of the remittance date, your bank, and any corresponding banks.

1. Personal and foreign cheques are not accepted.
2. Bank drafts are accepted if they are drawn on a clearing bank; any associated bank charges will be your responsibility.
3. All outgoing bank charges, including those from intermediary banks, are your responsibility.
4. Payments made by credit card may be subject to additional administrative fees.
5. Refunds will only be processed through the original method of payment.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

PAYMENT DISPUTE

In the event of a genuine dispute regarding a booking, you must notify THE GLOBAL REP LLC FZ in writing within 15 days of the arrival date, including proof that the dispute was raised during the stay or service period. You are required to cooperate fully and provide any necessary information to resolve the dispute promptly.

REFUNDS OF TOURS

Once a tour has commenced, no refunds, whether full or partial, will be issued for unused services included in the program.

VOUCHER NUMBER

Please provide the voucher number for all arrangements confirmed with THE GLOBAL REP LLC FZ. This, along with a copy of the itinerary, must be submitted at least 7 days before the client's arrival. If the voucher number covers additional services beyond the original arrangement, we reserve the right to collect payment for these services directly from the clients unless full payment is received in advance.

 CANCELLATION POLICY

All cancellations must be submitted in writing via email. A cancellation is only considered valid once it has been acknowledged and accepted by THE GLOBAL REP LLC FZ.

Proof of sending does not constitute proof of receipt or acceptance of the cancellation. Cancellation fees will be charged according to the policy confirmed in the booking. You are obligated to adhere to and pay according to these policies, including penalties arising from cancellations that violate our terms and conditions.

The customer can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

*For bookings that are no longer cancellable without a penalty, any waiver or reduction in fees is subject to the hotel's approval. Refunds or amendments, including those due to force majeure, are also subject to the approval of the accommodation provider.

REFUND POLICY

It is to be pointed out that there shall be no refund if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, Entry ticket, Optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the portal for the booking made directly through the portal only. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc,) for any reason whatsoever.

Any service booked in advance and cancelled as per booking policy, amount reverse will be done in the portal only which you can use for future booking.

The Refund Policy is not limited to, and also includes:

●      In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.

●      If a client avails pre - tour services or part thereof, or the excursion tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

●      The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.

●      Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.

●      The prices quoted in our website / brochure have been calculated at the rate prevailing at the time of publishing / printing. THE COMPANY reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.

●      In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

ROOM BLOCKING

Blocking accommodation bookings for future sales is strictly prohibited. Guest name changes are not allowed.

LUGGAGE ALLOWANCE

As a general rule, each client is allowed one piece of luggage and one carry-on bag. THE GLOBAL REP LLC FZ reserves the right to collect additional fees directly from clients for any excess luggage that incurs extra transportation costs.

LIMITED LIABILITY

ZOTrav?s maximum liability is limited to the amount paid to THE GLOBAL REP LLC FZ for each booking. You acknowledge that ZOTrav and its parent company, THE GLOBAL REP LLC FZ, act solely as intermediaries in arranging the sale of products and services on behalf of suppliers and/or hotels. As such, ZOTrav and THE GLOBAL REP LLC FZ are not parties to any hotel contract, and any complaints or claims must be directed to the supplier or hotel. ZOTrav and THE GLOBAL REP LLC FZ are not liable for any personal injury, illness, property damage, or other losses arising directly or indirectly from the actions of hotels, transportation companies, or other suppliers. Such claims should be covered under the travel insurance purchased by individual guests.

INDEMNITY

You agree to indemnify, defend, and hold harmless ZOTrav and THE GLOBAL REP LLC FZ from any losses or liabilities, including legal expenses, arising from claims, demands, debts, damages, or actions related to the Customer's experience with the Travel Components under this Agreement due to any negligent act or omission by your agency, its contractors, employees, subcontractors, representatives, or agents. Furthermore, neither party is liable for indemnifying or defending the other against claims, damages, or negligence by any hotel accommodation provider, travel component owner, or third party. Neither party will be held responsible for special, indirect, incidental, or consequential damages.

JURISDICTIONAL SPECIAL TERMS

These terms apply when billing and payment are made in different currencies. You agree and acknowledge that each ZOTrav entity providing services under the Travel Services Agreement does so as an independent contractor and not as a partner or joint venturer with other parties. Each ZOTrav entity is liable only for its own obligations under this Agreement and is not responsible for the services provided by any other ZOTrav entity.

GOVERNING LAW AND JURISDICTION

Any purchase, dispute, or claim arising from or in connection with bookings made with ZOTrav or THE GLOBAL REP LLC FZ, billed in USD, EUR, or AED, will be governed by and construed in accordance with the laws of the UAE.

The provision of travel services for billing in these currencies is managed by THE GLOBAL REP LLC FZ, with a registered address at Business Center 1, M Floor, Meydan Hotel, Dubai, UAE.

We will not trade with or provide any services to OFAC and sanctioned countries in accordance with the law of UAE.

ADDITIONAL TERMS OF USE

The Customers using the website who are Minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The Cardholder must retain a copy of transaction records and www.zotrav.com policies and rules.

Users are responsible for maintaining the confidentiality of their account.